Terms of Use and Privacy Policy

Website and Company Policy

1. General 1.1. Welcome to the website of Hagor, whose address is https://hagor.co.il (hereinafter: “the Website”), managed and operated by Hagor Industries Ltd., Company No. 51-0856313, from 13 Shenkar Street, Petah Tikva (“the Company”). The Website constitutes a virtual store for the sale of various products marketed by the Company. 1.2. Access to the Website and use thereof are subject to these Terms (hereinafter: “the Terms”), which regulate the relationship between the Company and the user of the Website (hereinafter: “User” or “Customer” or “You”). Registration on the Website or actual use thereof constitutes the User’s consent to the Terms, and therefore you are requested to read them carefully.
2. Placing an Order on the Website 2.1. In order to place an order for a product, the product must be selected and basic details must be entered on the action page, such as name, address, email address, telephone number, and credit card number. After filling in all the details, the surfer becomes a “Buyer”. The Company is not responsible for the entry of incorrect details or for any malfunctions that occurred as a result thereof, and shall not bear any expense related thereto. 2.2. Providing false details constitutes a criminal offense, and anyone who does so may be exposed to legal proceedings, criminal and civil. The Company reserves the right to cancel an order in any case of submission of false, partial, or inaccurate details. 2.3. A prerequisite for making a purchase on the Website is approval by the credit card company through which the User undertook to make the payment. 2.4. The Company may, at its sole discretion, perform verification transactions (j5) on the User’s credit card. The verification transaction is intended to verify the validity of the User’s credit card and the possibility of clearing according to an estimate of the transaction amount. It is emphasized that when performing the verification transaction, no actual monetary charge is made; however, this amount is deducted from the credit limit of the credit card. 2.5. Confirmation of the order will be sent by email within up to 72 hours from the date of approval of the order. 2.6. The computerized records of the Company’s data processing, which maintain a computerized record of all actions on the Website as stated, shall constitute prima facie evidence of the contents thereof. 2.7. In the event that the transaction is not approved by the credit card company, the User will receive appropriate notification. In order to complete the purchase, the User will be required to contact the Company’s customer service center by telephone, in order to arrange approval by the credit card company for performing the transaction. An order and purchase action shall be deemed completed only after verification of the credit card details and approval of payment by the User and the credit card company. In any case, shipping times shall be calculated only from the date of approval of the transaction by the credit card company. Without final approval from the credit card company for approval of the transaction, the order shall be void, and the Company shall not be obligated toward the User or any third party in any manner whatsoever, including not in reserving the product in the Company’s inventory. 2.8. The Company is not responsible for the entry of incorrect details or for any malfunctions that occurred as a result thereof, and shall not bear any expense related thereto. 2.9. The images displayed on the Website are for illustration purposes only, and there may be differences between the appearance and specifications of the products as shown in the image and the products in practice. To the extent that any error has occurred, such as in the description of the item or its price, this shall not bind the Company, and in any case the Company shall not bear any liability exceeding the value of the purchased item and for any damage that is not direct and/or consequential. Without derogating from the foregoing, it is agreed and clarified that the Company will endeavor to do its best to present accurate images and as accurate information as possible. 2.10. Sales through the Website are subject to the existing inventory in the Website’s warehouses. The Company does not undertake to hold inventory of all products whose images appear on the Website at all times.
3. Product Prices, Promotions and Discounts 3.1. Product prices include VAT in accordance with the rate prescribed by law at that time, but do not include shipping fees. Shipping fees vary according to the type of order, quantity of order, type of product, and more, and the shipping fees shall be determined at the time of the order. 3.2. The Company may publish and/or offer Website users promotions and/or discounts and any other benefit under conditions determined by it and at its sole discretion. The Company may terminate any such benefit immediately and without prior notice. 3.3. As a rule, double discounts/benefits will not be granted on items sold on the Website (unless otherwise stated). In this regard, coupons granting a discount and/or any benefit cannot be redeemed for items on sale. The redemption conditions of coupons and/or promotions change as detailed upon publication of the coupon and/or promotion. Note that coupons can be redeemed only for purchases on the Website. 3.4. It is clarified that in the case of returning an item purchased at a discount/benefit or using a coupon, the amount refunded to the customer will be the amount actually paid after the discount/benefit; no refund will be given for coupons. In the case of cancellation of a transaction made using a coupon, the coupon will be returned to the customer and may be used again in accordance with the original coupon conditions, and no monetary refund will be given for the value of the coupon beyond the amount actually paid. 3.5. Promotions published on the Website are valid for the Website only.
4. Supply 4.1. The Company shall ensure delivery of the product to the address specified in the order or to the post office branch in the locality no later than 9 business days from the date of receipt of approval from the credit card company regarding receipt of full payment for the product. 4.2. The Company is not and shall not at any time be responsible for delays of the shipping company and/or Israel Post, as applicable, and in any case the delivery time is an estimated time and changes may occur that are not dependent on the Company but are related to “force majeure”, war, strike, closure, order quantity, and more. These days shall not be counted as business days as stated in these Terms, and the delivery date shall be postponed by the same number of days. 4.3. Furthermore, it is hereby agreed that in areas where there is security sensitivity or any other impediment to supplying the goods to the Customer’s address, the Company shall be entitled to supply the product to the User at a nearby and acceptable location, subject to prior coordination. 4.4. Shipping fees include VAT and will be added to the payment for the order. 4.5. In any case of delay in supplying a product beyond the delivery date stated in these Terms, the Company shall inform of the new delivery date as long as this date is not later than an additional 14 business days. In the event of a delay in supply of the product, the purchaser shall have no claim of any kind whatsoever in relation to the delay in supply of the product. 4.6. It is the Customer’s responsibility to verify in advance and prior to arrival at the Company that the product is indeed in stock and available for pickup, and the Company shall reserve the product for the Customer only if an order was placed and actual payment was made via the Website and not by telephone call.
5. Transaction Cancellation Policy 5.1. A User who placed an order on this Website may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 1981 (hereinafter: “Consumer Protection Law”) and the regulations enacted thereunder, by giving notice to the Company as required by law, including by email to the Company’s address service@hagor.co.il, from the date of making the transaction and up to 14 days from the date of receipt of the product, whichever is later, when it is in its original packaging, unused, without removal of the label, with a copy of the invoice evidencing purchase of the product on the Website, and the value of the product exceeds 50 New Israeli Shekels. The cancellation notice shall include the following details: full name, contact telephone number, address, email address. The original invoice for payment of the product was presented. 5.2. In the case of purchase of shoes/clothing, the right of cancellation is up to and no later than two business days from receipt of the product. In the case of other products, up to and no later than 14 days from receipt of the product. 5.3. In the event of cancellation, the Company may charge cancellation fees at a rate of 5% of the product price (excluding delivery fees) or 100 New Israeli Shekels, whichever is lower. 5.4. Any refund granted by the Website shall be transferred only to the credit card through which the purchase was paid, and in accordance with the schedules of the credit card company. 5.5. The right to cancel the transaction shall not apply to products listed in the law and, inter alia, in the following cases: products ordered and assembled especially for the consumer following the order and/or products that were disassembled and assembled (for example: tent, grill, hammock, etc.). 5.6. It is agreed between the parties that the Customer shall be charged full payment for shipping fees even if the product has not yet been received, provided that the product was shipped. In the case where the Customer canceled a transaction after the product had already been sent for delivery but had not yet been delivered, the shipping fees paid by the Customer shall not be refunded. If there is an additional cost by the shipping company for returning the package to the Company’s warehouses (double shipping), this cost shall apply to the Customer and shall be deducted from the refund amount. Cancellation of the transaction shall be handled in accordance with the provisions of the law, except for non-refund of the shipping service already performed. 5.7. In any case, the Company shall not bear any liability exceeding the value of the purchased product and for any damage that is not direct and/or consequential damage. 5.8. The Company is not responsible for use made by the User not in accordance with the manufacturer’s instructions and/or the Company’s instructions, including washing instructions and/or any other instruction relating to use of the product. 5.9. In accordance with Ministry of Health guidelines, certain items (such as underwear and swimsuits) are not eligible for return/exchange. 5.10. In the event of cancellation due to a defect in the product or a mismatch between the product and the details provided to the User regarding the product, or due to non-supply of the product or service at the time determined for this, or another breach of the contract terms (“Non-Conformity”), the Company shall refund the full amount paid by the User including delivery fees within 14 days from receipt of the product back from the User. 5.11. If factors or events beyond the Company’s control delay and/or prevent completion of the purchase process, and/or if malfunctions occur in computing systems and/or telephone systems and/or communication systems, the Company may notify of cancellation of the transaction (in whole or in part). In this case, the Company shall refund the User any amount paid by him for this transaction (in whole or in part), or cancel the credit card charge and/or the credit card used to perform the transaction. 5.12. If a printing error and/or typographical error and/or clerical error occurs in the product description and/or its price and/or delivery dates and/or any other information relating thereto, the Company may cancel the transaction carried out and cancel the credit card charge and/or refund the User any amount paid by him for this transaction. 5.13. In the event that an error occurs in the publication of a product regarding its description or price, or alternatively it is discovered that the details filled in on the Website by the User are incorrect, in such cases the Company may cancel the transaction.
6. Returns and Exchanges Policy This policy is in addition to the Customer’s right to cancel a transaction pursuant to the Consumer Protection Law and does not derogate therefrom. 6.1. Conditions for Returning a Product The Customer may return a product purchased on the Website within 14 business days from receipt thereof, subject to fulfillment of all the following cumulative conditions: the product is new, in its original packaging, and has never been used. The product must be complete, without any signs of use, dirt, stains, unpleasant odor (for example sweat or smoke odor), wear, tear, or any other damage preventing resale as a new item, and original proof of purchase (invoice/receipt) evidencing purchase of the product on the Website must be attached. The Company may inspect the condition of the product and determine, at its sole discretion, whether it meets the return conditions detailed above. 6.2. Products Not Eligible for Return or Exchange It is clarified that the right to return and/or exchange shall not apply to the following products: ballistic protective equipment (such as plates, helmets, etc.). Products manufactured and/or modified specifically according to the Customer’s personal order. Products that were used in any way and/or returned with physical damage, dirt, odor, tears or wear preventing resale, as well as products for which the right of cancellation is limited and/or does not apply at all under the Consumer Protection Law. 6.3. Exchange Policy Exchange of a product shall be possible within 14 business days from receipt thereof, provided that the product meets all the return conditions detailed above. The cost of shipping the returned product to the Company shall be borne by the Customer, while shipping of the replacement product to the Customer shall be carried out in accordance with the Company’s shipping policy. In the event that there is no inventory of the requested product for exchange, the Company may offer the Customer a credit, refund, or exchange for another product of similar value, if and as approved by the Customer. 6.4. Refund Upon Return A refund for a returned product (not due to defect or non-conformity) shall be given within up to 14 business days from receipt and inspection of the product at the Company’s warehouses, subject to full compliance with all return conditions detailed above. The refund shall be made only via the same payment method used for the purchase and after deduction of cancellation fees pursuant to law and shipping fees in accordance with the Terms.
7. Customer Service Any question or inquiry regarding the products displayed on the Website, including regarding the technical specifications of the product, information on product operation, warranty, or for making returns, exchanges or inquiries and the like, may be directed to Hagor by email: service@hagor.co.il or by telephone no. 1700-707-880.
8. Intellectual Property 8.1. All rights, including intellectual property rights, in the Website, services, content, designs, applications, tools and other components on the Website belong to the Company and/or third parties who permitted the Company to use them. The terms “Content” or “Contents” mean any information of any kind and type, including (but not limited to): any document, record, image, photograph, illustration, animation, diagram, character, video, audio file, software, file, computer code, application, format, protocol, database, user interfaces, as well as any character, sign, symbol and icon; all in any medium whatsoever. 8.2. The Company hereby grants the User a limited, non-exclusive, non-transferable and non-assignable license to make personal use of the Website solely for the purpose of purchasing the Company’s products and in accordance with and subject to the Website instructions and these Terms and the purchase and use conditions. Beyond the foregoing, the Company does not grant any right or license, express or implied, in connection with the Website or anything arising from and/or related thereto. 8.3. Without derogating from the rights and remedies available to the Company under any law, the Company, at its sole discretion, may block the User’s use of the Website at any time and without prior notice, including in the event that the User or anyone on his behalf performed any of the following acts: (a) an unlawful act; (b) breach of any provision of the Terms; (c) providing incorrect identification details upon registration or thereafter; or (d) an act or omission that may harm the Company or other users or the proper operation of the Website.
9. Prohibited Use of the Website 9.1. When using the Website, the Customer undertakes, inter alia, that when using the Website and services, he shall not do or allow others to do any of the following actions: (a) use of the Website for advertising and/or commercial purposes/content; (b) use of names and trademarks (whether registered or not) displayed; (c) use of the Website in a manner that changes the Website design or removes any content therefrom, including on the Website, without obtaining the Company’s consent and/or the consent of the rights holders in advance and in writing, as applicable; (d) operation of any computer application or other means for searching, scanning, copying or automatically retrieving content; (e) copying, re-editing or publishing content appearing on the Website; (f) transfer in any way of content from the Website; (g) distribution of “spam” or any use intended to impersonate or harass another person in any manner whatsoever; (h) use on behalf of another person, impersonation or use of another’s data, including another’s card; and (i) any action contrary to the provisions of law or that infringes third-party rights; and the Customer shall not allow others to perform any of the aforesaid actions.
10. Privacy Policy 10.1. The Company, as the entity managing and operating the Website, respects the privacy of Website users and shall act in accordance with the privacy policy detailed below and pursuant to the provisions of any law. This Privacy Policy forms part of the Website Terms. The Company may from time to time change the provisions of the Privacy Policy, inter alia, in light of changes in applicable law. If material changes are made to this policy regarding the use of personal information you provided, notice thereof shall be published on the Website’s homepage. Unless otherwise defined, terms defined in the Terms shall have the same meaning as described in the Terms. This Privacy Policy is intended to provide you with as broad and clear a picture as possible regarding the personal information collected by us and how we use and safeguard it. The Company undertakes that it takes and will continue to take a wide range of measures aimed at ensuring that your personal information is protected, in accordance with and subject to applicable law. Any inquiry regarding privacy, data deletion, inquiries about the use of collected information, and more shall be made via the email address SERVICE@HAGOR.CO.IL. 10.2. Information We Collect We wish to clarify the type of information we collect when our services are used, how the Company collects it, uses it, shares it with third parties, stores it, processes it, and the like. In general, the purpose of collecting information is providing the service and improving the service and providing the best possible service. As part of using the Website or registering for services offered therein, you may be asked to provide the Company with the following details or part thereof, including first and last name, email address, telephone number, full shipping address. It is emphasized that you are not legally obligated to provide this information, and that the information is and will be provided voluntarily and with your full consent. In addition, during use of the Website, information may accumulate about your habits, manner of use of the Website, your IP address, your location, businesses where you ate, products and services you purchased, information or advertisements you read on the Website, pages you viewed, offers that interested you, payment methods used, and more. 10.3. Use of Information Use of the information shall be made only in accordance with this Privacy Policy and subject to applicable law, for the following purposes: (a) to operate and manage the Website and the services offered therein; (b) to provide customer service and maintain contact, including processing orders, delivering to the Customer’s address, contacting the Customer if necessary regarding the order/delivery, sending updates or purchase documentation; (c) to improve and enrich services and create new services and content suited to users’ requirements and expectations and to change or cancel existing services; (d) to tailor advertisements displayed to the Customer during Website use to his areas of interest; and (e) for any other purpose detailed in the Terms or this Privacy Policy. 10.4. Information Security The security of your personal information as a Customer is important to us. We act in accordance with legal standards and applicable law to protect the personal information you submit, both during transmission and after receipt. Your details and information will not be provided to third parties without your prior consent, except as permitted under this Privacy Policy. The Company uses information security systems to prevent unauthorized access to information in its possession. However, the Company cannot guarantee that the Website and services will be completely immune to unauthorized access to stored information, and subject to law, shall not be liable for any damage caused by intrusion into such information. 10.5. Notwithstanding the foregoing, the Company may transfer your personal details and collected information to third parties in the following cases: (a) to the Company’s service providers, in order to provide you with services; (b) if you breach the Website Terms or perform actions via or in connection with the Website contrary to law or attempt to do so; (c) if the Company receives a judicial order instructing it to deliver your details or information to a third party; (d) if the Company believes that disclosure of the information is necessary to prevent serious harm to your body or property or to another’s body or property; (e) if the information is statistical information regarding use of the Website that does not personally identify you; and (f) in the event of sale of the Company’s shares or most of its assets, insofar as transfer of the information is required to complete such transaction. 10.6. Use of Cookies and Third-Party Tracking Tools The Website uses “Cookies” for its regular and proper operation, including collecting statistical data on Website use, verification of details, personalization, and information security. Cookies are text files created by your browser according to instructions from the Website servers. Some cookies expire when you close the browser and others are stored on your hard drive. Cookies contain various information such as pages visited, time spent on the Website, source of arrival, sections and information requested, and more. They are also used to avoid the need to re-enter your details upon return visits. The information in Cookies is encrypted, and the Company takes precautions to ensure that only Company computers can read and understand the stored information. If you do not wish to receive Cookies, you may avoid this by changing your browser settings. Please consult your browser’s help file. Note, however, that disabling cookies may prevent use of certain Website services and features or other websites.
11. Other Websites The Website may include links to pages, applications, and websites on the Internet that are not managed and/or operated by the Company or on its behalf. It is emphasized that each such third-party website may collect your personal data and use it differently from the Company. The Company does not control and/or supervise such pages and websites. Use of these pages, applications, and websites is subject to their privacy terms and not the Company’s privacy terms, and therefore the Company bears no responsibility for any action related to information collected on other websites.
12. Liability and Indemnification 12.1. Use of the Website is at the User’s sole and full responsibility. The Website, services, and content are provided “As Is” without any warranty of any kind. Unless expressly stated otherwise in these Terms or the Terms of Use, the Company or anyone on its behalf shall not bear any liability, direct or indirect, financial or otherwise, for any result arising from use of the Website or services, including reliance on information published on the Website (whether by the Company or third parties). The User shall have no claim, demand, or cause of action against the Company or anyone on its behalf in connection with the Website, including content availability, malfunctions, results of use, and the like, and to the extent any such claim exists or may exist, whether known or future, the User irrevocably waives it. 12.2. Without derogating from the foregoing, it is clarified that use or purchase through the Website not in accordance with these Terms shall grant the Company the right to cancel the order. 12.3. Each product comes with an external warranty certificate separate from its original packaging. Warranty terms shall be determined on the warranty certificate for each product individually. The warranty certificate is published for each product on the Website. 12.4. The warranty does not cover damage caused to products during shipping and/or transportation. In addition, the Company bears no responsibility for breakage of any kind and/or wear and/or tear of Company products, including without limitation: clothing, tents, backpacks, and bags. Furthermore, the Company shall not be responsible for damages resulting from improper and/or unreasonable use and/or natural wear and tear and/or repair not by an authorized repairer on behalf of the Company and/or any treatment of the product by a third party.
13. Notice and Removal 13.1. The Company reserves the right to remove from the Website, inter alia, content alleged by third parties to infringe their intellectual property rights or other rights. 13.2. If you believe that certain content on the Website infringes your intellectual property rights or those of a third party or violates any provision of these Terms, you are requested to contact the Company by email and specify the following details: (a) your full details and contact information (full name, address, telephone, email); (b) precise identification of the content allegedly infringing rights and a detailed explanation of how it infringes rights; and (c) a signed declaration that to the best of your knowledge the information provided is complete and correct. The Company shall respond at its discretion after examining the matter and reserves the right to request clarifications and/or additional details prior to making a decision.
14. General 14.1. The Company may, at its sole discretion and without prior notice, change from time to time the structure, appearance, and design of the Website, the scope and availability of products, and may charge for certain services related to sale and/or supply of products, or change any other aspect related to the Website (including complete cessation of product sales and/or service provision), without prior notice. Such changes may involve malfunctions and inconvenience. Neither the Customer nor anyone on his behalf shall have any claim, demand, or allegation against the Company regarding such changes or malfunctions. 14.2. The Company may, at its sole discretion, amend these Terms, in whole or in part, without prior notice. Any update to the Terms shall bind all Website users from the date of publication on the Website. 14.3. Use of the Website, including any dispute, disagreement, or legal proceeding related to these Terms, Terms of Use, and/or Privacy Policy, shall be governed exclusively by the laws of the State of Israel. Exclusive jurisdiction shall be vested in the competent courts in Tel Aviv–Jaffa. 14.4. These Terms constitute the full legal agreement between you and the Company regarding your use of the Website and purchase of products subject thereto. 14.5. If any provision of the Terms is determined to be invalid or unenforceable, such provision shall be deemed replaced with a valid and enforceable provision reflecting the intent of the original provision, and the remainder of the Terms shall remain in full force and effect.
15. Specific Provisions Regarding Orders/Purchases Made Outside Israel The User is aware that orders/purchases made outside Israel (“International Purchases”) are subject to different rules as detailed herein. Delivery time shall be 7–14 business days from order placement and payment, except for special orders where this time limitation shall not apply and delivery may take longer. Delays due to force majeure and/or events beyond the Company’s control, such as strikes, emergency situations, or war, shall not be counted.

15.1. International Returns and Exchanges Policy:

• Returns within 14 days.
• The right of return applies only to a new item in original packaging.
• Return shipping costs shall be borne by the Customer.
• Refund shall be given to the customer entitled to a refund within up to 14 business days from receipt of the item (new in original packaging as stated).
• Certain items are non-returnable, including ballistic protective equipment, custom-made items, and items showing signs of use (i.e., not new and not in original packaging).

15.2. Customs and VAT Payment:

• The Customer declares awareness that VAT and/or customs duties and/or additional taxes applicable in the Customer’s country shall apply to the Customer and be paid by him in accordance with local law.
• The Customer shall pay these amounts directly to the authorities in his country.
• If applicable taxes are not paid, the product package shall be returned to the Company and return shipping costs shall be borne in full by the Customer.

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